• Story

    Heated Argument With Starbucks Manager Takes Unexpected Turn Towards Friendship and Kindness

    Most people don’t take too kindly to being yelled at in an argument – but this heated discussion had an unexpected happy ending. Ken Wallace regularly goes to the Starbucks in Nashville, Tennessee to grade papers and enjoy the soothing atmosphere. One morning when he went to the café, however, he noticed that something was wrong. A black man was in the store’s parking lot yelling at Leonessa Ward, the general manager of the Starbucks. “I had reports that he was asking of money, and so when I went out there, I asked him, ‘Hey sir, are you asking our customers for money?’ At that point, he became very upset…