We’re currently upgrading our systems to ensure the best possible customer experience, so you may notice a delay in receiving your order or refund

Still have questions? Let us try to help you!

Why haven’t I been refunded? 

On May 7th our system upgrade was completed and we are now able to receive returns and complete refunds, although it will take a little longer for returns received after 24th April.  We will let you know via e-mail once your refund has been completed.

Need to get in touch?

Call us toll-free: 0800 234 6152 – Monday to Friday: 8am – 6pm (GMT)